Coach Bag has an offer to repair any authentic Coach bag or Coach accessory regardless of the reason of disrepair. This is because Coach Bags
and other Coach products have a lifetime guarantee for the life of the handbag or accessory.
Coach Bag Repairs
For any Coach Bag repairs, the company charges a $20 fee for the shipping and handling of the item.
When a damaged bag is sent out, an evaluator assesses the damage and determines whether or not the product can be repaired. This assessment is
not based on the nature in which the bag was damaged but instead how it can be fixed.
If the item cannot be repaired, Coach will send either a brand new item of the same make, a voucher for the value of the bag, or a sizable
discount off the next purchase. Coach will only send the damaged bag back to a customer upon special request.
Coach tries to put emphasis on the integrity of its products and prefers to not have a bag in disrepair promoting the Coach
name.